Service Guide
こちらは海外購入者向けの案内です。日本国内からご注文のお客様はこちらをご覧ください。
Unavailable payment methods
The following payment methods are not available for use in Japan.
- スマホ決済 (QRコード)
- コンビニ決済
- あと払い（ペイディ）
- 銀行振込
- ペイジー決済
- au PAY
In particular, even if you specify a bank transfer, it will be impossible to make the transfer due to lack of information regarding the transfer, as we do not support transfers from outside Japan.
postage
Shipping costs vary depending on your location. Shipping charges will be confirmed on the payment page.
Time from order to delivery
Basically, we will ship by EMS or UPS or Registered mail to addressee in person
Please refer to the following for the specific number of days.
List of Delivery Days (EMS: Kanto)
Delivery speed (general)
UPS >= EMS > Registered mail to addressee in person
Delivery cost (general)
UPS >= EMS > Registered mail to addressee in person
UPS
UPS is the fastest delivery service.
UPS shipments are sent via a Japanese shipping company, so the tracking screen is different from the regular UPS tracking screen.
However, when the package is handed over to UPS, a UPS tracking number will also be issued. Please check the UPS tracking number and contact UPS yourself if you need to change the delivery method.UPS can only be selected for countries where it is available; if UPS does not appear on the screen to select a shipping method, it is not available for delivery to your country.
EMS（JP Flat Rate）
One of the postal services.Fastest delivery in the mail. In some areas, it may be faster than UPS, but details depend on the time of year and the volume of freight processed by the post office, so we cannot respond to inquiries. In many cases, postal shipments are delivered by passenger aircraft, and there may be a significant delay in departure from Japan depending on the volume of cargo and number of flights. This can be checked from the link below. If you are in a hurry, we recommend UPS.If the delivery method is not displayed on the screen for selecting the delivery method, it means that the delivery method is not compatible with your country.
Registered mail to addressee in person（JP Flat Rate Lite）
One of the postal services.This is the cheapest delivery service available. Delivery is not fast, but generally takes between one and two weeks. If you are not in a hurry, we recommend this service, but it may not be available due to weight restrictions. If it is not displayed on the screen to select delivery method, it may not be compatible to your country or may be overweight.
※You can track your package from the tracking number provided in the shipping notification email. However, it may take up to 10 business days before you can check it on the post office website. You will not be able to track your package immediately after receiving the e-mail.
※ Due to social conditions, we may not be able to ship via EMS. In such cases, we will ship by sea or international mail without tracking service.
※ If the shipping method is marked "small" or "No Tracking", tracking service is not available or the package will be shipped by sea.
※ Shipping methods must be available at the following sites If you would like to confirm by what means your order will be delivered, please check below.
Service availability by country（Japan Post）
In case of failure to receive
Depending on the transportation method (JP Flat Rate Lite), your shipment may be disposed of by the local authorities if it is not received.
In that case, the shipment cannot be reshipped.
※This is because we use international e-packets
Even if reshipment is possible, such as by JP Flat Rate（EMS）, we may not be able to reship depending on the condition of the return shipment. If resending is possible, you will be charged for the cost of resending.
if you have not paid the reshipment fee within 3 months of receiving the reshipment request from us, your order will be processed in accordance with our Terms and Conditions and you will not be able to receive your order. Please note that there will be no refunds for the order.
Also, if the package is outside Japan, it takes about one month to investigate the delivery status from Japan.
If you check the tracking information and find a condition of concern, such as no status update, contacting your local post office directly will be the fastest way to resolve the issue.
Difference in Product Type
Shipping times vary greatly depending on the product type.
Details are provided on the product page.
⒈ Items marked with "[made-to-order]" or "made-to-order" in the product name
The product will be shipped at the time stated on the product page.
※ This is a schedule and may be delayed.
※ Please allow extra time for production as it is made to order.
2. Other than 1
As a rule, we ship within 10 days of payment.
Exchange and Return Guide
If you receive a defective product or an item that is not in accordance with your order
Please send an contact form with an image of the product in question, the order number, and the e-mail address at the time of the order
Cancellation of Orders
Orders can be cancelled up to the point before payment is made.Please contact us with your order number by any of the following methods
- By filling out the inquiry form.
- Replying to the order confirmation e-mail
- From the e-mail address for inquiries
If you are using AmazonPay, please also contact us by the above method.
Please note that there is a time delay between the actual shipment and the dispatch notification email. There is a time delay between the actual shipment and the dispatch notification email. In this case, we will not be able to accept your cancellation.
Regarding long-term absence and incomplete addresses
If the customer is absent, the delivery company will notify the customer with a notice of absence. Please request re-delivery by yourself from the notice.
Please check the address at the time of purchase, as we often find that the address is not filled in.
If you do not receive the package and it is returned to us by the shipping company (due to expiration of storage period, incomplete address, etc.), you will be charged for the return shipping and re-shipment. In this case, the actual cost of return and reshipment will be charged.
About Tariffs
Depending on your country of residence, customs duties may apply.
In such cases, please follow the laws and regulations of your country, as you will be notified by the customs authorities in your country.
Please note that even if you refuse to pay the customs duty and do not receive the goods, we will not refund your money.
Please understand this in advance.