inquiry
We will reply to your inquiry within 3 business days, excluding weekends and holidays.
As a general rule, we do not reply on Sundays. Thank you kindly look forward for your understanding
A summary of frequently asked questions Please contact us if you have any questions that are not listed here.
Q: The item has not arrived
[Regular products] will be shipped within 5 business days In addition, regarding [made-to-order products], the delivery schedule differs for each product. Details are on the product page, so please see the page of the product you purchased.
Shipping is done on an order-by-order basis, so if you purchase multiple items, they will be shipped as soon as they are ready, including made-to-order items.
Q: What payment methods are available?
A: You can use the following payment methods
- Credit card (VISA, JCB, MasterCard, AMEX)
- PayPal
- Google Pay
- Apple Pay
- Convenience store payment
- Deferred payment (Paidy next month payment)
Q: I want to cancel the order
A:Cancellation is possible before payment Please check the "name", "e-mail address", and "order number" you entered at the time of ordering, and contact us from the inquiry form.
*If you wish to cancel your credit card payment, we will confirm whether it can be canceled (before shipping) and then proceed.
*There is a time difference between the actual shipping and the sending of the shipping notification email. It may have been shipped even before receiving the shipping notification email. In this case, please note that we cannot accept cancellations.
Q: No order confirmation email
A: We have sent an email from info.simplesidemascots@gmail.com
If you do not receive the email, it may be due to the following situations, so please check the contents.
1: Sorted into spam folder
It may be automatically sorted as spam by mistake on the server side of
If there is no spam folder, it may be thrown directly into the trash. Please check that folder first.
* Spam mail settings differ depending on the service you use, so please contact your service provider for details. If you have set it, you will not be able to receive emails after your order, so please allow
@gmail.com so that you can receive them.
3: Wrong email address entered during registration
The number of typos in the email address is increasing. Please check again when entering
If you think you could not receive the email due to 2 or 3, please contact us from the inquiry form.
Q: I received a defective product. I want to return or exchange
A: I'm very sorry. We apologize for the inconvenience, but please contact us within 3 days after the product arrives with the name, email address, and order number used when placing the order.
Q: I want to change my email address
Please contact us from inquiry
We will reply to your inquiry within 3 business days, excluding weekends and holidays.
As a general rule, we do not reply on Sundays. Thank you kindly look forward for your understanding
We are having a lot of problems with reply emails not being delivered. When using the address of mobile carriers such as docomo, au, SoftBank, etc., if reception is blocked due to security settings, etc., emails from management may not be delivered correctly. If you have other than the address of each mobile carrier company, please contact us at that address.
We apologize for the inconvenience, but Please check your email settings once again.